Refund policy

We want you to be completely satisfied with your purchase. If something isn't right, we're here to make it right.

Eligibility

• Items must be unused, in original condition, and in original packaging
• Items must be returned within 30 days of delivery
• Proof of purchase (order confirmation email) is required
• Digital products and gift cards are non-refundable

How to Request a Refund

Email us at support@cardsbox.shop with your order number and reason for return. We'll provide a return shipping label and instructions within 2 business days.

Refund Processing

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or Wrong Items

If your order arrived damaged or incorrect, contact us immediately. We'll send a replacement or issue a full refund at no additional cost to you.

Return Shipping

For defective or incorrect items, return shipping is covered by us. For change-of-mind returns, the customer is responsible for return shipping costs.